REGULAMIN

TERMS & CONDITIONS OF THE C’EST LA VIE ONLINE STORE

  1. General Information

The C’EST LA VIE online store sells outlet products via the Internet. By using the store, the customer accepts these Terms & Conditions.

C’est La Vie has been operating on the market for 9 years, serving thousands of customers and offering a wide range of products such as:

• cosmetics
• clothing
• footwear
• electronics
• household products
• accessories and other outlet products

  1. Nature of Outlet Products

Products offered by C’est La Vie come from outlets, warehouse surplus stock, end-of-line collections, or clearance sales.

For this reason, some products may have:

• damaged packaging
• missing original packaging
• minor visual imperfections
• signs of storage
• damaged labels or replacement packaging

Any visible defects or information regarding the condition of the product are described in product offers, sales posts, or communication with the customer.

By purchasing from C’est La Vie, the customer accepts the nature of outlet sales.

  1. Orders and Payments

Orders can be placed through the online store or through the indicated contact channels.

The customer is required to provide correct contact and delivery details.

An order is accepted for processing after payment has been received or according to the seller’s arrangements.

  1. Shipping

Orders are shipped within the United Kingdom and to other countries according to the available delivery options.

Order processing times may vary depending on product availability and the courier company.

The seller is not responsible for delays caused by shipping carriers.

  1. Complaints and Problem Reports

The customer is required to check the parcel upon delivery.

In the case of:

• receiving an incorrect product
• missing items in the order
• products not matching the description

the customer must contact the store within 48 hours of receiving the parcel.

Contact should be made:

• by email
• by telephone
• or through the store’s official contact channels

The report should include:

• order number
• description of the problem
• photos of the product and packaging

After 48 hours, complaints regarding missing items or non-compliance may not be accepted.

  1. Returns

Due to the nature of outlet sales, C’est La Vie does not accept product returns.

By purchasing products from the store, the customer accepts that returns are not possible unless the product is not as described or an error was made by the seller.

We do not accept returns resulting from:

• change of mind
• incorrect size selection
• personal preferences
• minor outlet product characteristics described earlier

  1. Liability

C’est La Vie makes every effort to ensure that product descriptions are accurate and consistent with the actual condition of the products.

Product colours may slightly differ from reality depending on the customer’s screen settings.

The seller is not responsible for improper use of purchased products.

  1. Personal Data Protection

Customers’ personal data is used solely for order processing, customer communication, and store operations in accordance with applicable United Kingdom laws.

Customer data is not sold to third parties.

  1. Contact

For matters related to orders, complaints, or questions, customers may contact the store via:

• email address
• telephone number
• store social media channels

  1. Final Provisions

C’est La Vie reserves the right to update these Terms & Conditions.

The current version of the Terms & Conditions is always available on the store’s website.

  • Dokonanie zakupu oznacza akceptację niniejszego regulaminu.